Customer Success Intern

Power the Possibilities  

Help us meet our strategic goals. Be part of creating a healthy and sustainable business and culture. Support our employees to thrive and our customers to win. Our Corporate Functions in the customer organization make a huge impact every day. They fuel our company and deliver more than just our bottom line. Because at the center of it all, our business is built on creating new technologies that bring tangible improvements to people’s lives. 

Be Part of Something Bigger  

CDK isn’t your average tech company. We shape the future of the automotive retail industry with integrated data and technology solutions that make it easier for dealers to buy, sell, and service vehicles for their customers. We also enable customers to purchase vehicles fully online, in store or using a combination of both. Operating in nearly 15,000 retail locations in North America, we empower thousands of dealers and customers to make the right decisions for them. 

Join Our Team  

Growth potential, flexibility and material impact on the success and quality of a next-gen, enterprise software product make CDK an excellent choice for those who thrive in challenging, fast-paced engineering environments. The possibilities for impact are endless. We have exceptional opportunities to evolve our industry by driving change through new technology.  

You will engage with managers and employees to complete projects that will add significant value to the business. You will be mentored and guided by seasoned Business professionals that will lend their experience and knowledge to help prepare you for an accelerated career path in the fields of customer success and professional services. 

About the Internship Program 

CDK’s award-winning Summer Internship Program is full-time and paid hourly from June 9th to August 15th, 2025.  

The program will be hybrid, with positions in the following office locations: Austin, TX; Hoffman Estates, IL; Portland, OR (limited remote opportunities may be available in Customer Success). 

What makes CDK’s internship program unique? As an intern at CDK, you will work on live projects that ultimately contribute to the growth and success of the company. The program is built to be holistically developmental; interns have a built-in events schedule surrounding professional development, social impact, networking and cool-off activities as a cohort. 

If you’re ready for high impact, you’re ready for CDK.   

About the role: 

As a Customer Success Intern at CDK, your primary responsibility is to ensure the success and satisfaction of our valued customers. You will work closely with the Regional Manager and their team to engage in a wide range of activities that include internal reporting, strategic account planning, assisting with business transformation projects, acting as an intermediary for cross-functional teams, and contributing to team culture and transformation.  

There are also positions available in Client Implementation. The Client Implementation Intern will work alongside the Client Implementation Managers (CIM), who serve as the primary point of contact for the client and all internal departments involved in the implementation process. This position will have the opportunity to make an impact on the project management and delivery of successful implementation for any assigned projects. They support the team responsible for the full life cycle of an install, from pre-sales Discovery through the onsite Go-live training and transition to Support.   

Position Responsibilities & Essential functions 

Assists in maintaining pre-established relationships with dealership management. 

Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications. 

Prepares client-specific reports and presentations to educate and drive growth. 

Collaborates with Sales team, helping to grow CDK business and customer experience. 

Identifies opportunities, creating a plan for addressing training needs for dealership staff. 

Work closely with Sr. CSMs; occasionally assisting where needed. 

Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers. 

Qualifications & Job Requirements  

Must be a matriculated college student working towards an associate’s, bachelor's, or master's degree in business or any related field 

Strong interest in Relationship Management, Automotive Tech or related field 

Strong communication skills (verbal and written) 

Proficient in MS Office Suite (Excel, Word, and PowerPoint) 

Strong Analytical skills 

Some overnight travel may be required 

Preferred attributes & qualifications 

Organized, with a high attention to detail 

Salesforce experience preferred 

Ability to work in a fast-paced environment and prioritize responsibilities  

Demonstrated ability to perform duties with a high level of autonomy 

Join CDK and be a part of a dynamic team dedicated to customer success and innovation. As a Customer Success Intern or Client Implementation, you will have the opportunity to make a significant impact while growing your skills and contributing to a culture of excellence.