IT Support Technician
Job Responsibilities:
- Coordinate with team members to identify issues, process work orders, and troubleshoot equipment failures. Support equipment (server) maintenance work on site.
- Occasionally participate in project site implementation, including installation, cabling, switch configuration, acceptance testing, etc.
- Coordinate with suppliers and support teams to solve project technical issues and implement related matters.
- Participate in the preparation of necessary documents in advance, including configuration scripts, cable connection tables, and project/service acceptance reports.
- Provide daily, weekly, monthly, quarterly, or customer-level reports as needed.
- Responsible for the entry and exit of warehouse parts.
- Manage warehouse inventory and perform inventory counts as required to support the delivery of parts to the data center.
- Basic Position Requirements:
Accept fresh graduates with a degree in IT-related majors or 0-3 years of professional experience in the IT field. - Excellent communication skills in English, or Mandarin (the company mainly serves Chinese customers).
Preferred job requirements:
- Basic network knowledge, such as TCP/IP protocol stack, basic routing and switching knowledge.
- Basic server knowledge and familiarity with Linux command line interface (CLI).
- Ability to travel domestically and internationally as needed.
- Ability to work effectively under pressure and occasionally work overtime.