Technical Support Engineer
Parasoft empowers organizations to deliver better software through intelligent testing. Our tools support industries where quality is critical—from aerospace to healthcare—and our people are the key to our success. We foster a culture of collaboration, curiosity, and customer focus.
As a Technical Support Engineer, you’ll be the first point of contact for users, handling Level 1 inquiries, diagnosing issues, and resolving technical challenges with clarity and care. Your work ensures smooth customer experience and reflects our commitment to excellence.
Key areas of responsibility
- Capture support requests from customers and the Parasoft team.
- Provide first level of support and technical issue resolution for customers
- Work with the team to identify, reproduce and resolve specific issues
Must have Skills & Experience
- Bachelor’s degree in Computer Science, Engineering, or a related technical field strongly preferred.
- Responsible, self-motivated, able to work independently and within a collaborative team environment.
- Strong verbal and written communication skills, with demonstrated problem-solving ability.
- Proactive ownership mindset—able to follow tasks through to resolution with professionalism and persistence.
- Proficiency in C/C++ programming.
- Practical knowledge of operating systems and basic administration (Windows and Linux, UI and command line, shell scripts).
- Familiarity with the Software Development Lifecycle (SDLC) and best practices such as coding standards, unit testing, and code reviews.
- Comfort using AI-powered tools (e.g., GitHub Copilot, ChatGPT, or similar) to accelerate troubleshooting, documentation, or code analysis.
Nice to have Skills & Experience:
- Experience with build systems (CMake, Make, Bazel) and CI/CD systems.
- Experience with Java-based languages (Java, JavaScript, Jython), databases (SQL), and scripting languages (e.g., Python, Unix shell).
- Exposure to XML technologies (XSD, XSLT, XPath).
- Experience with Parasoft tools or similar automated testing platforms.
- Prior experience in a technical support or customer-facing engineering role.
Required
- U.S. citizenship or permanent resident status. Sponsorship is not available for this position.
- Onsite work availability, reporting to office in Medina, OH.
Benefits:
For over 35 years Parasoft has been committed to creating quality software. We strive to extend that vision into creating a quality work environment. This starts first and foremost with hiring the best in our industry; building a team of top-notch professionals and an environment where every individual will contribute to the processes, decisions, culture, and future of our company.
The health, welfare, and future of our employees and their families are imperative. We offer an expansive benefits package that features a multitude of insurance coverage choices, including health, vision, dental, life, and disability. To expand your future, we provide retirement services, professional development, and training. A competitive salary, generous compensation plans, and comprehensive paid time off program with scheduled paid holidays throughout the year help you balance work and play.
Parasoft Corporation is an Equal Opportunity/Affirmative Action Employer
Only those candidates who meet the qualifications will be contacted.
Note to Recruiters and Placement Agencies: Parasoft Corporation does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Parasoft employee. Parasoft will not pay fees to any third party agency or firm without a signed fee agreement and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Parasoft and will be processed accordingly.