Branch Service Advisor | SIE Required Prior to Start
Serve as a key point of contact within the Branch & Concierge Services team, providing high-touch support by processing Financial Advisor requests, resolving inquiries, and addressing service needs with professionalism and efficiency. Maintain strong, ongoing relationships with Financial Advisors and internal partners, acting as a trusted liaison between branches and operational units.
Hybrid Schedule:
This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in our Memphis, TN corporate home office.
- The regular hours/schedule for this role (after training) will be Monday-Friday from 10am-7pm CST.
- During the training period (first few months) the hours/schedule will be Monday-Friday from 8am-5pm CST.
Responsibilities:
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Provide advanced product/service information and respond to complex customer questions about the product/service.
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
Provide a quality service to clients. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving client problems.
Skills:
Works with full competence and typically without supervision (and may provide technical guidance) to:
Deliver required services to clients to the required standards
Orient the organization around delivering to the key needs of clients
Articulate client needs in the client's business language and business context
Connect with clients to strengthen the relationship, meeting personal needs through positive client experiences
Licenses/Certifications:
SIE required (prior to start) provided that an exemption or grandfathering cannot be applied.
Series 7 License required, or ability to obtain within six (6) months.
Series 63 (or 66) License required, or ability to obtain within six (6) months.