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Lead Clinical Application Specialist

GE HealthCare
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Job Description Summary

This position is in GE Healthcare's MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care.

https://www.mimsoftware.com/

MIM Software is seeking a highly motivated and skilled Lead Clinical Application Specialist focused on Nuclear Medicine (NM) and PET modalities to join our team. This customer-facing role is critical for ensuring our customers—including physicians, technologists, and clinical staff—achieve optimal performance and clinical outcomes using our image processing software.

 

**Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.**

 

Responsibilities

  • Deliver comprehensive clinical education to end-users (physicians, nurses, technologists, etc.) aligned with the sales order agreement (SOA) to achieve high Net Promoter Scores (NPS).
  • Coordinate and deliver on-site and virtual customer training, including pre-training planning, patient "go-live" support, and essential post-go-live training.
  • Drive revenue realization through the efficient and timely execution of clinical education delivery.
  • Ensure consistent and timely completion of all documentation requirements throughout the pre- to post-training phases.
  • Build and maintain solid customer relationships, serving as the primary interface between the customer and MIM Software (GEHC) during the implementation phase.
  • Facilitate the customer hand-off to the Customer Success team post-go-live and provide ongoing support as needed.
  • Provide clear insights into the customer's clinical operations and digital workflow for effective post-deployment engagement by the Customer Success team.
  • Develop deep product, clinical, and software competence within the NM and PET modalities.
  • Apply theoretical knowledge with clinical and product information to empower clinicians to obtain optimal performance from the image processing software.
  • Advise and potentially create/adjust software scripts and configurations and conduct testing to facilitate immediate customer needs.
  • Coordinate more complex software script modifications through appropriate channels to optimize system performance.
  • Provide pre-sale product clinical evaluations and/or educational sessions to potential customers as needed.
  • Continuously broaden your own clinical and technical skill set to execute a solid training strategy.
  • Maintain customer relationships through proactive communication ("touches") and relay all relevant product and/or customer concerns or opportunities to Management, Sales, Marketing, and Technical Support.
  • Serve as the professional MIM Clinical Application Specialist, explaining clinical and complex technical information to various staff levels, including Radiologists, physicists, and facility management.
  • Possess a basic understanding of key business drivers and how the work integrates with other internal teams.
  • Communicate relevant product intelligence, including customer concerns, opportunities, and competitive information, to appropriate internal parties.
  • Ensure a compliant, ethical culture and adhere to the highest ethical standards.
  • Expeditiously communicate appropriate customer questions to Medical Science and collaborate with CMO partners as required.

Basic Qualifications

  • Minimum of five (5) years of imaging experience with at least three (3) years specifically in the PET or Nuclear Medicine (NM) modality.
  • Certification: ARRT or equivalent certification specific to the NM or PET modality preferred.
  • A four-year Bachelor’s degree program from an accredited university is preferred, preferably in a technical field, or equivalent relevant professional experience.
  • Must be comfortable working in a clinical/patient environment.
  • Required to travel extensively (at least 80%; 4-5 days per week, including overnights and some weekends) within the US and Canada (USCAN).
  • Residence must be located no more than one (1) hour from a major airport.
  • Will be required to register with various vendor credentialing services, including proof of immunizations (MMR, Hepatitis) and drug screening.
  • Proficient use of software applications (Windows, Outlook, Word, PowerPoint, Excel) and ability to quickly learn specialized, industry-specific software to provide digital education solutions.

 

Desired Skills & Competencies

  • Exceptional Interpersonal and Communication Skills with the ability to build strong customer relationships.
  • Good Clinical and Technical Knowledge to resolve issues within established procedures, with the judgment to consult senior team members for issues outside defined parameters.
  • Autonomy to make decisions within a defined framework.
  • Strong organizational skills for scheduling and managing documentation requirements. Lead Clinical Application Specialist (Nuclear Medicine) 
  • MIM Software is seeking a highly motivated and skilled Clinical Application Specialist focused on Nuclear Medicine (NM) to join our team. This customer-facing role is critical for ensuring our customers—including physicians, technologists, and clinical staff—achieve optimal performance and clinical outcomes using our image processing software.