9-1-1 Communications Operations Manager

9-1-1 Communications Operations Manager

Job ID: 108165

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service

• Professionalism

• Integrity

• Respect

• Individual accountability

• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

https://www.clackamas.us/countyadmin/spirit

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on TUESDAY, FEBRUARY 24, 2026.

Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application.

PAY AND BENEFITS

Annual Pay Range: $122,292.83 - $165,095.97

Hourly Pay Range: $58.794629 - $79.373063

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 16 hours of vacation accrual per month

• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with http://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.

• 8 hours of sick accrual per month

• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):

• Employer-paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)

• OPSRP members get vested after five years of contributions or when they reach age 65

• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage

• A Choice of Dental Plans

• Robust EAP and wellness programs, including gym discounts and wellness education classes

• Longevity pay

• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan

• A variety of additional optional benefits (see links below for additional information)

This is a full time non-represented group 2 County position

https://dochub.clackamas.us/documents/drupal/89bed039-1cd2-4362-87d1-58972a37473b

http://www.clackamas.us/des/benefits.html

JOB DETAILS AND QUALIFICATIONS

• Are you passionate about emergency services and specifically, 9-1-1?

• Are you committed to providing excellent customer service to both our residents and our public safety community?

• Do you envision yourself in a role that uses your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success?

• Do you have exceptional organization skills?

• Are you ready to serve as a Change Agent in a fast paced environment by effectively managing and leading change and innovation?

If you answered "yes" to the questions above, please read on!

We are searching for an experienced leader to join our team as the 9-1-1 Communications Operations Manager at Clackamas County Communications (C-COM). If selected for this position, you will be at the forefront of a leading organization. C-COM is widely regarded as a high-performing public safety communications center, known for its professionalism, innovation, and strong partnerships across the region. You will oversee the Operations Division, leading the agency's training/quality assurance and communications staff. You will guide, support, and mentor supervisors, lead dispatchers, Training & Quality Assurance Coordinator (TQAC) staff, dispatchers, call-takers, and trainees while partnering closely with the Technical Services Manager to ensure smooth, effective 9-1-1 operations. You will also represent C-COM in meetings with County departments, partner agencies, and regional organizations.

In this role, you will be primarily responsible for the core operational functions of the communication center, including 9-1-1 and non-emergency call taking, law and fire dispatch, training programs, and quality improvement. You will lead a 47-FTE team and implement policies, procedures, and operational practices aligned with industry standards and user needs. You will participate in internal, countywide, and regional meetings with decision-making authority, contribute to budget recommendations, prepare operational reports, and stay current on industry trends. You will serve on the bargaining team and labor-management committee, remain available for emergency response, coordinate with County HR and other departments, and act as agency director in their absence.

As an employee of the Clackamas County Communications (C-COM) 9-1-1 Department, you are expected to meet the highest standards of professional conduct and ethics while on the job, and also to maintain those same high standards when taking actions in your personal life that could reflect on the Department. We are committed to being an exemplary organization with best practices in providing 9-1-1 emergency and non-emergency call taking service to the public. To that end, we are searching for an individual with the highest degree of integrity and professional ethics, who is motivated to promote and foster a collaborative, partnership-focused, respectful, equitable and supportive environment while demonstrating leadership skills that will allow us to improve, develop and enhance our operations.

Required Minimum Qualifications/ Transferrable Skills:*

• A minimum of six (6) years of recent (within the last 10 years) experience in a public safety dispatch environment

• A minimum of three (3) years of supervisory experience in a 24/7 environment (Supervisory experience includes assigning work, training staff, preparing and reviewing team or individual performance appraisals, correcting performance deficiencies, and recommending corrective actions)

• A minimum of five (5) years of work experience that may have included experience as a public safety dispatcher, lead worker, or supervisor

• Experience working in a unionized environment

Preferred Special Qualifications/ Transferrable Skills:*

• Experience in a consolidated multidisciplinary communications center

• Budget experience in a public sector/governmental organization

• Experience participating in collective bargaining process negotiations

• Experience collaborating with external agencies, such as a public safety member board

• Middle Management certification, issued by the Department of Public Safety Standards and Training (DPSST)

Pre-Employment Requirements:

• Must be available for 24-hour on-call response to emergency situations

• Must pass an extensive background investigation, including national or state fingerprint records check

• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673

Post-Employment Requirements:

• Within three (3) months of hire: Possession of Law Enforcement Data System (L.E.D.S.) Certification

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

KEY COMPETENCIES FOR SUCCESS IN THIS POSITION:

Embodies “SPIRIT” by demonstrating a commitment to the Clackamas County core values of Service, Professionalism, Integrity, Respect, Individual Accountability, and Trust in their work.

Creates a Respectful and Safe Environment by promoting a working environment and culture in which all feel physically and emotionally safe and able to express themselves without repercussion. The ideal candidate is committed to serving diverse populations, and recognizes that everyone we work with and everyone we serve must be treated with dignity and respect, and must not experience discrimination, bias, or a lack of equity in services. These diverse populations include but are not limited to: people of all races, ethnicities, and national origins; lesbian, gay, bisexual, transgender, gender diverse, gender-nonconforming, and queer people; individuals with physical or mental disability; people of all ages, religions, genders, political affiliations, veterans, and people of various socio-economic statuses.

Leads Employees by providing effective guidance and strategic direction to employees towards meeting the organization's vision, mission and goals.

Puts Ethics into Action by holding himself, herself, or themselves to a high standard of professional, honest, and objective behavior in all endeavors and actions. Maintains professional relationships and appropriate social, emotional and physical boundaries with all they come in contact with.

Builds Relationships by sustaining cooperative working relationships with internal and external customers, partners, and stakeholders.

Commits to Teamwork and Collaboration through team unity by working effectively towards a shared goal, encourages sharing of information, productive problem solving, and putting team success first.

Demonstrates Excellent Customer Service by anticipating, assessing, and responding effectively to the needs of the diverse population we serve.

Embraces Continual Learning by displaying an ongoing commitment to, and takes ownership for, learning, self- improvements, and demonstrating willingness to grow within the job as technology and organizational changes demand it.

Honors Confidentiality in compliance with privacy laws and in accordance with the Clackamas County Communications (C-COM) 911 Department standard practices and procedures, where sensitive information is used with utmost discretion and only for the purpose of fulfilling employment obligations and business needs of the organization.

Values Technology & Use of Electronic Systems appropriately and effectively for the processing and distribution of information, supports the implementation and use of technology in the workplace.

Seeks to Problem Solve as evidenced by using critical thinking and analytical skills, identifies alternative strategies bringing a solution-focused approach to address challenging or difficult solutions.

Engages in Self-Management as demonstrated by the individual's ability to manage and continually improve their own performance through thoughtfulness, self-awareness, self-motivation, personal accountability, and the ability to develop strategies to effectively manage tasks.

TYPICAL TASKS

Duties may include but are not limited to:

• This position carries significant meeting responsibilities across internal teams, County partners, member organizations, and regional groups. It requires sound decision-making in a wide range of meeting settings, supported by staying current on legal updates and industry trends to ensure policies and procedures are appropriately adjusted.

• Administrative duties: supervisor payroll, recruitment, policy approval, tracking monthly intakes and reporting to director, training via PowerDMS and CDE, reports for H3S, managing heavy email volume; gathering budget information from training staff, non-tech equipment, and staffing studies

• Staff supervision: six direct reports (operations supervisors) and 41 indirect reports (Call Taker (CT), Dispatch Trainee (DT), Dispatcher1 (D1), D2Shift Lead (D2), Training & Quality Assurance Coordinator (TQAC)); assigning areas of responsibility; training supervisors; monitoring progress; performance evaluations; decision-making responsibility and recommendations to the director on all personnel matters

• Projects: implementing new policies, procedures, equipment, methods, programs, and other initiatives resulting from staff, member, county, and partner meetings

Investigations and discipline: investigating complaints, disciplinary actions, working with Human Resources (HR), Payroll, Classification & Compensation (C&C), County Counsel, Public & Government GAffairs (PGA), and bargaining labor contract processes, including Labor Management Committee (LMC)

• Acting director duties: serving as agency director in their absence, including full decision-making responsibility

Please review the classification specification, including the full list of typical tasks for this position by clicking on the following link: https://public.powerdms.com/CCOR/documents/2516803.

WORK SCHEDULE

This position is included in the County's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended.

Please Note: This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

http://www.clackamas.us/

http://www.clackamas.us/onboarding/

https://www.mthoodterritory.com/

ABOUT THE DEPARTMENT

The Clackamas County Department of Communications, also known as C-COM (pronounced see-COM), provides 9-1-1 emergency and non-emergency call taking service to the public. C-COM also provides radio dispatch services to 6 law enforcement agencies and 8 fire districts and departments.

http://www.clackamas.us/911/

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f

https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

https://www.clackamas.us/des/jobs.html

https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

Victoria Vysotskiy, Recruiter

mailto:Vvysotskiy@clackamas.us?subject=RECRUITMENT%20QUESTIONS

To apply, visit https://apptrkr.com/6925516

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