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Desktop Support - Milwaukee, WI (Locals only) - W2 Only

Digital iTechnology
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Role: Desktop Support

Location : Milwaukee, WI (Locals only)

Key Responsibilities:

  • Install, configure, and maintain computer systems, including hardware and software on desktops and laptops.
  • Deploy and support mobile devices such as tablets and smartphones.
  • Troubleshoot and resolve internet and network access issues (wired and wireless).
  • Provide support for network printers.
  • Set up and maintain point-of-sale systems, including credit card machines, receipt printers, cash drawers, and related software.
  • Ensure all devices remain updated, online, and compliant with security standards.
  • Meet with staff or coordinate remote support to provide one-on-one technical assistance and training on hardware and software use.
  • Diagnose and resolve hardware, software, and network malfunctions through evaluation, testing, and repair or escalation to internal and external support.
  • Maintain accurate equipment inventory.
  • Support for conference room Audio Visual equipment.
  • Provide onsite support for special events, including setup and teardown, occasionally outside regular business hours.
  • Utilize ticketing system to manage customer requests/issues and maintain records of work performed.
  • Perform other duties as assigned.

Top Skills & Years of Experience:

·       1-3 years of customer service experience providing IT desktop support

·       2-year degree in an IT related field or current progress towards a degree in combination with experience.

·       Familiarity with Microsoft Active Directory

·       Familiarity with Microsoft SCCM imaging software

·       Working knowledge with Microsoft Active Directory.

·       Working knowledge with Microsoft SCCM imaging software.

·       Provide daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications.

·       Participate in installing, configuring, and maintaining computer operating systems and images.

·       Install and troubleshoot peripherals for users, including printers, scanners, and AV equipment.