POS Support Technician (Korean/English Bilingual)

BLUU Inc. is a provider of payment processing services, and a developer of Point-of-Sale solutions.

Office Location: Lynnwood, WA, Hackensack, NJ, Annandale, CA, Los Angeles, CA

Responsibilities:

- Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible

- Prepare/stage POS hardware and software for deployment

- Maintain POS department equipment and tools

- Perform hardware repairs as required, both in-house and in the field - Test, evaluate, and document all software/hardware issues

- Provide training to associates, merchants, and resellers - Install and configure software, hardware, cables/wiring, and networks

- Monitor system performance and troubleshooting issues

- Provide documentation as required

Qualifications and Skills

- Resourcefulness and problem-solving aptitude

- Excellent communication skills

- Bi-lingual in English & Korean

- POS/PC support related experience preferred

- Able to work off-site occasionally

- Business travel may be required

Benefits

-Medical, Dental, and Vision Insurance

-Employer paid Life Insurance

-401K matching,

-Paid Vacation and Sick

-Gym Support Stipend

-Company Lunch Support