Functional Data Intern

Description

Perform the administering all incoming BA review tickets as required for the department and distribute/assign. Review and collect missing data if needed. Maintain the ticketing system to follow the outlined corporate logic to create, update and process the status of the BA Tickets as well as the Development requirements as needed to keep the work tickets sorted and status up to date. Collaborate with Functional analyst team to closely to understand current processes, setup up processes to collect data from various sources and report out for data visualization for the business. Functional Data Admin provides project coordination and contributes support and analysis for mission-critical, enterprise-wide information systems, specifically for an Open Edge platform. Works with functional analyst as needed for managing enhancements, providing production support and work to implement process improvements in our growing company.

The Functional Data Admin is responsible for approved project tracking and status control for assigned modules or systems, serving as a liaison between functional and technical resources to manage the resolution of tickets, working closely with team in FA, IS, and IT team with day-to-day problem analysis and issue tracking. 

Qualifications

Primary Duties & Areas of Responsibilities:

• Appropriately communicate project status, escalate issues, and manage timelines and action items.
• Manage communications, scheduling, and coordination for business and ERP specific projects via ticketing system.
  • Ticket Distribution and Intake
  • Jira project task split
  • Jira Analytics
  • Data gathering and search.
• Develop, document, and maintain best practices, project standards, procedures, application, quality objectives and 'lessons learned', including metrics for assess.
• Plan and facilitate requirements sessions to identify and validate requirements with corporate IS team, IT, and business stakeholders.

Required Skills & Experience Preferred:

• Working towards bachelor’s degree in a computer science field. 
• Desire to understand ERP implementations/Migrations.
• Analyze and refine business, functional, and technical requirements.
• Excellent Communication skills 

Additional knowledge considered:

• Understanding of Progress 4GL libraries, Open Edge Studio, Progress AppServer, GUI tools for web services, MS SQL Server, Windows OS. 
• Discipline or background in software development, tech support, or a technology integration role. 
• No remote work for this position
• Adhere to company work hours, policies, procedures, and rules governing professional staff behavior.