Graduate Admissions Representative - Graduate Admissions Processing

This position is Open until filled. Early applications are encouraged as the position may close before the listed deadline once a suitable candidate is found 

Summary of Job Duties:The Graduate & International Admissions Customer Service Representative serves as a first point of contact for prospective students and graduate and international undergraduate applicants. This role provides front-line customer service support by responding to email, phone, and in-person inquiries, assisting with application-related questions, and ensuring a positive, compassionate and professional experience for all students, faculty, staff and campus constituents providing service of excellence. The position supports admissions operations through accurate information sharing, data entry, and coordination with internal staff and campus partners. 

Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:

Minimum Qualifications:

High school diploma or equivalent required

At least two years of full-time professional experience, preferably in a customer service-related environment

Preferred Qualifications:

Prior experience in higher education, admissions, or student services environment

Experience working with diverse a variety of populations, including international students

Cultural sensitivity

Familiarity with CRM or student information systems (e.g., Slate, Workday Student)

Students should have the ability to operate office equipment

Attendance, punctuality, accuracy, good judgement, teamwork and cooperation are skills needed for the position

Knowledge, Skills, and Abilities:

Strong customer service skills with a professional, friendly, and student-centered approach

Excellent verbal and written communication skills

Strong interpersonal and problem-solving skills

Attendance, punctuality, accuracy, good judgement, teamwork and cooperation are skills needed for the position

Attention to detail and ability to follow established procedures and guidelines

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Proficiency with basic computer applications (e.g., email, Microsoft Office); ability to learn admissions systems

Ability to handle sensitive and confidential information appropriately

Ability to be committed to inclusive, respectful, and welcoming service

Ability to be dependable and punctual

Willingness and ability to adapt during peak workload periods

Additional Information:

We are seeking an extra help Customer Service Representative for up to 40 hours per week throughout the full calendar year, with consideration for two part-time candidates to share the schedule.

Salary Information:

$18.00 per hour

Required Documents to Apply:

Cover Letter/Letter of Application, List of three Professional References (name, email, business title), Resume

Optional Documents:

Proof of Veteran Status

Recruitment Contact Information:

Miriam Burns, miriamb@uark.edu, Human Resources Business Partner GSIE

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.