Personal Banker - Customer Service Representative

JOB POSITION:  PERSONAL BANKER / CUSTOMER SERVICE REPRESENTATIVE

Experience: Previous cash handling or customer service experience is preferred.

Functions as the Bank’s primary contact with the public. Works directly with customers, manages a cash drawer, involves the receipt and payment of negotiable instruments, services and maintains records for our safe deposit customers. Handles customer inquiries or concerns. Opens accounts and recognizes situations that suggest a customer’s need for additional services.

Principal Duties and Responsibilities:

• Provides quality, personalized service (greeting/closing, use customer name, telephone etiquette, error resolution, written communications) to ensure customer satisfaction/retention.
• Receives checking and savings deposits/withdrawals, checks endorsements, verifies cash in/out and issues receipts.
• Accepts checks for cashing; verifies endorsements, validity, and availability of funds.
• Create all deposit account documentation with customers procurement of same.
• Receives various types of payments, redeems savings bonds, issues money orders, cashier’s checks, opens and closes accounts, prepares miscellaneous documentation, etc., including customer account errors, so the customer can be contacted.
• Counts, verifies and packages currency and balances cash drawer.
• Proofs CSR work.
• Prepares transactions for processing.
• Locates, and corrects any errors.
• Notifies other CSRs of any errors, including customer account errors, so the customer can be contacted.
• Researches customer problems and missing or incorrect transactions. Responds to customers promptly.
• Enters new account data into the bank’s system.
• Reviews new accounts and Safe Deposit Box applications to verify customer validity and identity.
• Provides service and information to customers of the Safe Deposit area.
• Checks signatures, to ensure that unauthorized persons will not gain access to a Safe Deposit Box.
• Attends to the removing and returning of customers’ boxes to the vault.
• Effectively uses technology in order to accurately complete required client documentation.
• Processes address changes, and other account changes.
• Processes incoming and outgoing wire transfers.
• Maintains and processes Currency Transaction Reports.
• Files signature cards.
• Orders Debit and ATM cards along with pin numbers for customers.
• Processes and balances incoming ACH transactions.
• Processes and balances incoming ATM transactions and reports.
• Performs end of day procedures accurately.
• Produces accurate processing of month end, quarterly, annual and other reports.
• Recognizes the financial needs of our customers.