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Claims Coordinator

IN2U HR, INC.
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Claims Coordinator

Language: Korean Bilingual

Job Description

We are seeking a detail-oriented and organized Claims Coordinator to support transportation claims review, investigation, documentation, and follow-up activities.

Roles & Responsibilities

  • POD review and validation
  • BOL review and verification
  • Review and verification of shipping documents and transportation records
  • Freight damage claim review and investigation
  • Shortage / overage claim investigation by comparing shipped vs. delivered quantities
  • Lost shipment investigation and delivery status follow-up
  • OS&D (Overage, Shortage & Damage) investigation
  • Invoice / freight bill verification against shipment records
  • TMS / ERP data and shipping document discrepancy investigation
  • Claim entry, tracking, and status management
  • Claim reconciliation and follow-up on approved claims
  • Collection and review of supporting documents, including PODs, BOLs, invoices, photos, delivery records, and inspection reports
  • Communication and follow-up with carriers / trucking companies regarding claim status
  • Customer communication and follow-up for missing documentation or claim updates
  • Claims-related data entry and reporting

Required Skills

  • Korean-English bilingual proficiency.
  • Strong Microsoft Excel skills, including:
    • VLOOKUP/XLOOKUP
    • Filtering
    • Sorting
    • Basic data analysis