IT Intern

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services. Interning with us means you will be able to jumpstart your future career by getting valuable hands-on learning experience while you work on priority business projects that will greatly enhance your resume.  Your 12-week internship will include training, coaching and mentoring, while working in a supportive work environment that prioritizes diversity, all while you represent a superior telecommunications company.
 

Internship Experience:

Astound offers interns the opportunity to participate in company- and market-impacting projects, while learning about the industry, your chosen field, and leadership. Interns will experience the following:

• Management partnership to align internship goals with learning goals.
• Projects and hands-on-experience to be used in a portfolio, CV, or resume.
• Mentor guidance on career development.
• Leadership and skills training.
• Networking opportunities with senior leaders and executives.
• Weekly speaker series providing you with valuable tools to use now and in the future.

Position Overview:

The IT intern will primarily assist the IT team with routine tasks, requests, and issues. The intern will be responsible for maintaining the integrity and security of internal systems that support the day-to-day operations of all Astound Broadband offices. The ideal candidate will also provide responsive and efficient end user support on a variety of IT related issues.

Where you will work:

• This position will be based in Astound’s San Marcos, TX office.

A Day in the Life of the IT Intern:

• Provide support for all Windows-based end-user experiences from the initial account provision requests, access permissions, equipment cycle changes and/or any encountered issues through to system de-provisioning and additional processing.
• Categorize and prioritize incidents based on their severity and impact on business operations.
• Provide initial analysis and troubleshooting to identify the root cause of incidents.
• Identify opportunities for upgrades and improvements to enhance efficiency.
• Other activities, duties, and responsibilities as assigned.

What You Bring to the Table:

• Proficiency in MS Office applications and Google Suite.
• Ability to work effectively under pressure and in time-sensitive situations; aptitude to coordinate multiple tasks and projects simultaneously.
• Understanding of computer networks and infrastructure as well as IT concepts code design/unit testing.
• Excellent written and verbal communication skills.
• Problem-solving skills.

Education:

• Must be pursuing a Bachelor’s Degree in Computer Science, IT, or related field.

Compensation:

The base compensation for this position is $20.00 per hour. The base pay represents the low and high end of the hiring range for this job.

Company Mission:

Take Care of our Customers
Take Care of Each Other
Do What We Say We Are Going To Do
Have Fun!

EEO Statement

Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other’s differences to maximize the experience of our teammates and our community.  We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf