Technical Account Manager

About Us

LinkIt! is a market leader providing data warehousing, analytics, assessment, and MTSS solutions for K-12 schools. We help schools streamline the process of collecting, managing, and analyzing student performance data to improve academic achievement, save time, and increase overall productivity.

Specifically, the company’s data warehouse and assessment platform enable schools to store and analyze both third-party and locally created data for all grade levels and subject areas. LinkIt! also provides custom analytical services to help schools better understand their data for more effective decision-making and action planning. Lastly, our MTSS solution helps schools optimize workflows to create individualized learning plans for students.

At LinkIt, we come to work every day knowing that our work has a direct impact on students, teachers, and their ability to succeed. While we differentiate our products by being comprehensive, easy-to-use, and innovative, our unique value proposition is our relentless focus on customer service and support.

For more about us, please visit linkit.com.
 

What You’ll Do

We are looking to hire a Technical Account Manager who will help us support our rapidly expanding client base. This involves:

• Serving as a dedicated account manager, responsible for managing all technical support needs for clients
• Onboarding new clients through a customized integration and implementation process
• Responding to ongoing client inquiries in a timely and professional manner
• Running database queries and data analyses
• Engaging in cross-team collaboration to customize solutions to unique client needs
• Playing a pivotal role in all aspects of client success
• Operating as a liaison between clients and our product development team by gathering user requests and product issues
• Conducting QA testing for new features and developing user guidance
• Dynamically solving problems for internal teams and external stakeholders via a variety of technologies and corporate tools
   

About You

• Bachelor's degree (Spring 2025 or earlier)
• Strong technical aptitude and willingness to learn new technologies and processes
• Strong written and verbal communication skills
• Proficient in Google Sheets/Microsoft Excel and comfortable with using formulas
• Well organized; can easily keep track of multiple projects at once
• Meticulous and detail-oriented; high-energy, committed, and ambitious self-starter interested in the intersection between business, education, and technology
• Ability to work in a time-sensitive, collaborative, entrepreneurial, and fast-paced environment
• Pride and sense of ownership in one’s work
• Confident, humble with a positive attitude
   

You’ll Exceed Expectations with

• Knowledge of SQL, FTP, Python, scripting, Google Apps, Mail Merge, and/or Project Management tools
• A technical background, professional or educational (computer science, IT, engineering, or other programming experience)
• Prior service-oriented experience
   

Logistics

• Start Date: Immediate
• Duration: Looking for a minimum 2-year commitment
• Compensation:
  • Base salary: $65,000 - $75,000
  • Salary may increase on January 15, 2026
  • Annual performance-based bonus
• Benefits such as vacation, holiday pay, and health insurance
• Location:
  • New York City (Chelsea neighborhood of Manhattan)
  • Hybrid office schedule (proof of vaccination required)
• Must be authorized to work in the U.S. without sponsorship
   

Company Statement

LinkIt! provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.