Client Success Manager
Intelligent Audit is actively seeking recent college graduates who desire to learn from the ground up in the technology and supply chain and logistics space. If you desire to help clients win and succeed while saving them money, come join our team!
Job Title: Client Success Manager
Reports to: Director Of Client Success
Intelligent Audit is a fast growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper, and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. The Client Success Manager will be responsible for customers success/growth with Intelligent Audit for Tier 1 & 2 level accounts.
What You Will Do:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:
- Continuously assess customer's satisfaction for Tier 2 level accounts
- Maintain updated issues list that is communicated and managed on a regular interval (TBD by IA and Customer)
- Coordinate project issue resolution across different functional teams
- Summarize product feedback gathered from customer meetings and act as advocate for our customers with internal development and product teams
- Provide operational insights to customers regarding savings and cost savings opportunities
- Leads customer yearly business review
- Troubleshooting - GL coding exceptions, payments, reporting
- Assist with reporting requests/questions
- Monitoring, creating KPIs around customer health
- Review Weekly Customer Health Report per Customer
- Provide direct support for the renewal activities associates with their accounts
- Use Proprietary FA&P software to extract and enrich freight pay reports upon ad-hoc or scheduled requests from Clients
What You Will Bring:
- Excellent verbal, interpersonal and written communication skills
- Team player with the ability to operate effectively in a fast-paced environment
- Ability to work with all levels of internal staff, as well as outside clients and partners
- Strong analytical, problem-solving, and decision-making capabilities
- Strong written and verbal communication skills, emotional intelligence, critical thinking skills, and integrity and ethics
- Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Sharepoint)
- Ability to communicate effectively with both technical and non-technical audiences
- Comfort with a remote team environment
- Proficiency in on-line meeting applications (Zoom, MS Teams, Others)
- Strong Customer Facing experience.
- Demonstrated success in a collaborative, entrepreneurial and dynamic work environment where team members are open, flexible, and adaptable to the needs of the organization
Minimum Qualifications:
- Bachelor’s degree or similar experience
- Technical aptitude and advanced skill with Microsoft Office
- Solid Excel will need an analytical approach to problem solving and leverage proficiency with Microsoft Excel (to include V Look-ups, Pivot Tables and conditional formatting)