Store Design Coordinator

Store Design Coordinator

Reports to: Assistant Store Leader, Design & Trade or Trade & B2B Leader/Store Leader 

Job Description: 

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach. 

Primary Responsibilities: 

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Ensure sales aids are organized and replenished. 
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them off to Designers as appropriate.
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, catalog.
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments.
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills.
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services.
• Assist Designers with in-home and in-store consultations. 
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service.
• Support store training and education on design services to drive a clear understanding of design services and offerings. 
• Support large-scale projects as assigned. 

Knowledge, Skills, and Abilities: 

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles.
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs. 
• Ability to stay up to date on market trends.
• Ability to be an agent of change and shift quickly as our business evolves.
• Proven track record of building long-lasting relationships with customers.
• Interpersonal skills; team player.
• Strong organizational skills.
• Experience Required: 
• 1+ years of relevant experience in Retail or Customer Service
• Experience organizing events.
• Proficient in Google platforms, virtual communication, and appointment management systems. 

Physical and Visual Activities** 

Daily, must be able to constantly have visual acuity near and far, stand, operate computers/POS/office equipment, move around the facility, and communicate. Ability to frequently handle paperwork and/or remain stationary. May occasionally lift, carry, reach, kneel, crawl, push/pull, climb, balance, bend, crouch, twist, or have foot controls for operating equipment.

Physical Demands**

Movement of products, supplies, and/or boxes to and from all levels of the store and stockroom. Ability to move and/or lift up to 65 lbs to a height of 3-4 feet; heavier product with team assist. Furniture: Ability to move up to 300 lbs with appropriate equipment. 

Environmental/Atmospheric Conditions**

Hot/cold temperature changes, concrete floors, odors, dust, and mechanical/electrical/chemical hazards possible

**In accordance with applicable law, associates will be provided with reasonable accommodations as necessary and appropriate to perform the position’s requirements.

NOTE: The Primary Responsibilities, Knowledge, Skills, and Abilities, Experience Required and other aspects of the job listed on this job description should not be construed to contain every function/responsibility that may be required to be performed by an associate in this job. Associates are required to perform other related functions as assigned. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.