Replacement Accts Rep: Details
The Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the insurance/fleet company. The Account Representative’s main responsibly will be account management along with increasing revenue and market share.
We expect the starting salary to be around $18.50 per hour
What You’ll Do:
- Develop a thorough knowledge of rental and insurance/fleet operating systems
- Responsible for supporting insurance adjusters using critical thinking
- Improve training skills through regular new hire class trainings with adjusters
- Be part of a diverse team whose focus is providing premier service to both internal and external customers
- Develop, promote, and monitor referral / promotional contests aimed at encouraging adjusters to send more referrals to Hertz
- Regularly distribute Hertz marketing items to claims adjusters
- Develop and sponsor insurance company marketing events
- Learn to develop and implement processes to streamline tasks and find efficiencies
- Correspond with senior leadership team within the client’s organization
What We’re Looking For:
- HLE experience
- Experience with frequently used Hertz systems
- Passion for customer service
- Well-developed communications skills
- Excellent organizational skills
- Demonstrated ability to work effectively and independently
- Must possess management-level decision making skills
- Proficient in Microsoft Office (including Excel, PowerPoint, Word)
- Critical Thinker
- Solution oriented; using both analytics and service skill set
- Bachelor’s degree, preferred, but not required
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more