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Technical Support/RMA

LT Security Inc. (LTS)
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POSITION OVERVIEW

We are looking for a Technical Support/RMA with a strong aptitude for technology to join our team. Technical Support is well organized, dynamic, customer-focused, proactive, team player, multi-tasking, and problem-solving skills. In this role, you'll provide technical assistance, troubleshoot issues, and support both customers and internal teams with product knowledge and solutions. If you're tech-savvy, enjoy problem-solving, and excel in customer service, we invite you to be part of our innovative and fast-paced environment.

ESSENTIAL JOB FUNCTIONS

  • Maintain an in-depth knowledge of our complete line of products and services.
  • Embrace and learn the Video Surveillance / CCTV technologies and their applications.
  • Provide product demos and technical training to the sales team and customers.
  • Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
  • Build and test PC-based DVR systems to customer's specifications.
  • Provide prompt and effective customer service and technical support.
  • Service customers in an effective and efficient manner; Partner with internal teams proactively.
  • Perform other duties as assigned

ESSENTIAL REQUIREMENTS

  • Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
  • Ability to maintain confidential business information
  • Ability to respond to customers in a timely and effective manner
  • Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
  • Ability to work independently with minimum supervision
  • Ability to work under pressure
  • Strong troubleshooting, problem-solving, and team player mindset is a plus
  • Proactive and enthusiastic to excel

OTHER REQUIREMENT

  • Domestic and/or International Travel may be required (up to 25%)
  • Willing and able to work additional hours when needed
  • Bend, lift, open and move product and related office items varying in weight up to 30lbs,

EDUCATION

  • 1+ Years of Professional Experience in technical support or related areas
  • Experience in security system industry is highly desired
  • A bachelors degree in Computer Science, Physics, IT / Network, Engineering or related technical field, or equivalent industry experience is required, Master degree is preferred
  • Fresh graduates will also be considered