Health/Human Service Case Manager I, Eligibility Specialist

SUMMARY STATEMENT

Make a real impact in the community by joining our team as a Health/Human Service Case Manager I, Eligibility Specialist! In this vital role, you’ll be at the forefront of helping individuals and families access essential needs-based benefits, such as Food Supplement Benefits (SNAP), Medical Assistance, Delaware Healthy Children’s Program (CHIP), Subsidized Child Care, State-Funded General Assistance (GA), and Temporary Assistance for Needy Families (TANF).

You’ll be responsible for determining initial and ongoing eligibility, guiding applicants through the process with care and professionalism, ensuring they receive the support they need. Your work will directly help improve lives, providing stability to those in need. If you’re passionate about helping others and want to make a difference every day, this is the role for you!

ESSENTIAL FUNCTIONS

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.  

• Interviews clients, family members, and others to determine eligibility and connect clients with health and human services.
• Develops a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals, clinics, agencies, and other appropriate resources (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.
• Provides guidance and relevant information to clients and families prior to receiving requested service and assistance.
• Coordinates with other agencies, hospitals, clinics, and resources to expedite the process on behalf of the client.
• Prepares case histories and reports and maintains records and chronological logs of case activities.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

JOB REQUIREMENTS for Health/Human Service Case Manager I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Possession of an Associate's degree or higher in Behavioral or Social Science or related field.

           OR

1. Three years' experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
2. Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
3. Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
4. Six months' experience in narrative report writing.

Preference - Read, write and speak Spanish and English fluently.