Health/Human Service Case Manager I

Health/Human Service Case Manager I - Career Opportunities - State of Delaware

Make a Difference with DHSS

Within this role as a Health/Human Service Case Manager I, you will help determine initial/continued ongoing eligibility for all needs-based benefits issued. This includes Food Supplement Benefits (SNAP), Medical Assistance, Delaware Healthy Children’s Program (CHIP), Subsidized Child Care, State Funded General Assistance (GA), and Temporary Assistance to Needy Families (TANF). Other duties include working with TANF and SNAP Employment and Training vendors; and making referrals regarding client assistance with benefits DSS does not provide (Child Support, foreclosure assistance, or food closets). This role responds to the diverse needs of vulnerable and low-income residents by sharing information as well as providing timely and accurate benefits to improve basic needs.

Essential Functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here. 

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental, emotional, behavioral, addictive, and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans in accordance with Delaware Code, Title 24.  

• Interviews clients, family members, and others to determine eligibility and connect clients with health and human services.
• Develops a service plan to aid and assist a client in receiving care and assistance needed in collaboration with hospitals, clinics, agencies, and other appropriate resources (Service plans may include job training and employability, housing, general public assistance, in-home services and supports or home-delivered meals, de-escalation techniques, peer services, or skill development).
• Evaluates information derived from client interviews, case history, and other pertinent sources and refers to proper channels for review.
• Provides guidance and relevant information to clients and families prior to receiving requested service and assistance.
• Coordinates with other agencies, hospitals, clinics, and resources to expedite the process on behalf of the client.
• Prepares case histories and reports and maintains records and chronological logs of case activities.
• Uses automated information systems and computer software to research, review, evaluate, and report on health/human service data.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• Performs other related duties as required.

Job Requirements
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Possession of an Associate's degree or higher in Behavioral or Social Science or related field.

           OR

1. Three years' experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.
2. Six months' experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
3. Six months' experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
4. Six months' experience in narrative report writing.