Implementation Specialist
Made4net is a leading provider of supply chain execution software solutions. Our innovative technology helps businesses optimize their supply chain operations, increase efficiency, and improve overall productivity. With a global presence and a commitment to excellence, Made4net is at the forefront of the industry, serving a diverse range of clients across various sectors.
Purpose of the Job:
In this role, you will participate in and support the rollout and integration of new systems, or software within the Made4Net organization or for a client. By building strong relationships with clients and effortlessly implementing Made4Net’s technology, you are ensuring that clients are being set up for success. The Implementation Specialist role is vital in understanding client needs, configuring solutions to best fit their needs, and ensuring that implementation rollout is completed smoothly and effectively. As an Implementation Specialist, most of your day will be spent answering phone calls and following up on open items to ensure client satisfaction.
Core Duties and Responsibilities:
- Participate in the definition of system requirements for the implementation of the Made4net suite of products in the Supply Chain Execution space.
- Configure, and test those products in accordance with the project requirements.
- Develop and execute test plans for client projects.
- Work with assigned developers where add-ons and customizations are required.
- Prepare and support client acceptance testing.
- Provide client training on site and remotely on the use of the systems.
- Prepare, execute and support Go Live activities for clients on and off site as needed.
- Continue to monitor and assist clients post go live with ongoing training and troubleshooting.
- Work with our support team as necessary on supported live clients.
Core Competencies:
- Customer Focus- Building strong customer relationships and delivering customer-centric solutions
- Collaborates- Building partnerships and working collaboratively with others to meet shared objectives
- Business Insight- Applying knowledge of business goals and the marketplace to advance the organization's goals
Required Qualifications:
- Familiar with Windows Workstation and Server environments
- Familiar with Web Browser(s) and Web Server (IIS) environments
- Familiar with SQL server databases and programming
- Strong knowledge of office tools
- Familiar use of Remote Desktop and VPN
- Bachelor’s degree or equivalent 1-2 years of relevant experience working in a customer facing role preferably within software in supply chain or other enterprise systems.
- Strong technical background preferred.
- Strong understanding of Software Development and Agile Methodologies
- Experience with Microsoft system tools: Windows, IIS, SQL Server
- Strong written/oral communication and interpersonal skills.
- 20% - 30% travel required domestically and internationally
- Working well in teams.
- Good communications and people skills.
- Responsiveness and adaptability.
- Task oriented problem solving
- Time management
Preferred Qualifications:
- Familiar with Agile methodologies
- Prior experience in warehousing, transportation, logistics and or similar applications experience
- Experience with leading WMS solutions (e.g., Manhattan, Blue Yonder, SAP EWM, Koerber or similar).
Physical Demands:
The employee must occasionally lift and/or move up to 15 pounds from a floor position to an over the head position. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, stand, verbally communicate, and perform intricate finger dexterity to type or manipulate electronic documents while speaking or listening.